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Frans C

1 reviews | Active since Mar 2014

15 Aug 2017, 13:12

Telkom LTE

We took out an LTE modem and were told that it WOULD catch up in our area and if it didn't they would give us a free external aerial or they would take it back. It was IMPOSSIBLE to work with it and no aerial was forthcoming. 100's of APPARENTLY RECORDED telephone calls later we said we couldn't use it and took it back to Telkom. We were told to keep it and they would fetch it. In the meantime after a post on Hello Peter Telkom responded and said we must mail them and they would talk to us. NO ONE bothered to answer the mail!!! In the meantime my husband has been blacklisted and NO ONE will draw the RECORDED calls to ensure that we are not talking nonsense and were told that if it doesn't work it can go back! Debt Collectors for Telkom are putting through ******* Naedo's on his account. If anyone is reading this, please tell me if there is an Ombudsman we can see. I have had it with the bad service we have had!

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Replies (4)
FC
Frans C's update15 Aug 2017, 17:26
Reviewer Update
Made contact with Telkom again...they will be in contact with me with a solution. I trust this will be resolved in due course.
Telkom
Telkom's reply22 Aug 2017, 08:11
Official

HI FJC-North West

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply08 Oct 2017, 17:30
Official

Hi FJC-North West

Please note that we tried contacting you with no luck.

We would like to assist further, kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply18 Oct 2017, 13:15
Official

Good day

Trust you are well.

We tried to contact you on *** with no luck, please note that we will be closing reference AI*** due insufficient information. Should you revert back with the requested details we will log a new reference for you.

Kind regards

Ithabeleng

Telkom social media team

Best regards,