Telkom LTE

<p>I subscribed to a 2 year Telkom LTE contract. (Worst decision of my life)</p> <p> </p> <p>I received the LTE router on 12/9/2016. From day 1 the highest connection speed I got was about 4mbs.</p> <p>I have phoned Telkom helpdesk numerous times and logged 4 calls for the same problem.</p> <p>I also spoke to the following team leaders</p> <p> </p> <p>Tshilidzi Makhado 29/9/2016</p> <p>Sandile Ndata 26/1/2017</p> <p>Sidusiso Molepo 7/2/2017</p> <p>Tremaine Mothoa 31/3/2017</p> <p>Sihle Sithole</p> <p>Tshepo Makgaka 20/6/2017</p> <p> </p> <p>All of the team leaders promised to phone me back with an update on my calls, not one of them did.</p> <p> </p> <p>Eventually in April 2017 I got Telkom to come out to my house to install external areal.</p> <p>The connection speed picked up to around 20mbs which was awesome, but that only lasted for about two weeks then it just dropped back down to 0.8 - 1.2 mbs.</p> <p> </p> <p>I even tried to cancel my 2 year contract but was told that I than have to pay a penalty fee and the remainder of the duration of the contract monthly fees.</p> <p> </p> <p>My subscription is R804 per month and I'm not able to use the Telkom LTE at all because of the extremely slow speed. I was only able to speak to a team leader and they refused to put me through to a senior manager.</p> <p> </p> <p>For your own sanity, stay away from Telkom, it has been the worst customer service and experience I've ever had.</p> <p>Is there anybody that can assist me in this matter</p>