Telkom LTE

<p>I app**** for a Telkom LTE SmartBroadband Uncapped Wireless at R799 on a 2 year contract. It was approved and delivered on the 8/3/17. Since day 1 it's not working. Seems to be a reception issue. After numerous calls someone came out to do a test on the 26/4/17. I was told the results will be send back to the technical department for review. Since then I have had no feedback as to what the outcome was and what will be done to resolve the issue. Every time I phone the call centre I am told they will escalate the issue and someone will phone be back. To date no one has called me back. My issue is that I have to pay for something I can’t use. I work from home and my job requires internet access. I now have to Pay MWEB R780 a month for my ADSL and pay Telkom R799 for something I cannot use. And to try and get an update from Telkom as to the exact issue and how it will be resolved and the time frame is impossible. I have given up on the call centre as they cant help. They have no contact with the technical department therefore they can only escalate the issue to them and send them e-mails. All I need is feedback with facts as I cannot continue to pay for something I can’t use and pay another company because of this issue. </p> <p> </p>