Telkom LTE
<p>I've been on the Telkom LTE 50gb package for R699 pm now for around 6 months, with me running out of data before the month is up, almost every month. Every month when my cap is reached, my internet stops working, which is what I use as an indication that my Cap has been reached.</p> <p> </p> <p>Now all of a sudden, this month I see on my account that I am now being billed for out of budle Data.</p> <p> </p> <p>When I called the call centre, they say that I have now have an out of Data spend cap of R500.....</p> <p> </p> <p>Who gave them permission to do this, certainly not me, so how can i now be responsible to pay for something i definately did not ask for?</p> <p> </p> <p>This is definately very underhanded tactics by Telkom and rake in etxra money, by charging you for something you did not ask for, and from what I understand it is also *******.</p>
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Wow, they actually sorted the billing error out, and reversed the charge.. Thank You Telkom
Wow, they actually sorted the billing error out, and reversed the charge.. Thank You Telkom
