1 reviews | Active since Jan 2017

28 Jan 2017, 08:53

Telkom LTE

<p>I've been on the Telkom LTE 50gb package for R699 pm now for around 6 months, with me running out of data before the month is up, almost every month. Every month when my cap is reached, my internet stops working, which is what I use as an indication that my Cap has been reached.</p> <p> </p> <p>Now all of a sudden, this month I see on my account that I am now being billed for out of budle Data.</p> <p> </p> <p>When I called the call centre, they say that I have now have an out of Data spend cap of R500.....</p> <p> </p> <p>Who gave them permission to do this, certainly not me, so how can i now be responsible to pay for something i definately did not ask for?</p> <p> </p> <p>This is definately very underhanded tactics by Telkom and rake in etxra money, by charging you for something you did not ask for, and from what I understand it is also *******.</p>

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Replies (2)
Telkom
Telkom's reply30 Jan 2017, 12:26
Official

Good day,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

's update07 Feb 2017, 12:07
Reviewer Update

Wow, they actually sorted the billing error out, and reversed the charge.. Thank You Telkom