JC
Jack C

1 reviews | Active since Feb 2014

13 Jan 2017, 08:49

Telkom LTE

<p>I first app**** for Telkom LTE before Chirstmas last year - The consultant told me all info checked out and delivery will occur within 7 working days. I did not hear anything from Telkom for the next two weeks (not even SMS) and decided to call again - I was informed my application was delcined due to banking verification failure. (I gave my business banking details during application) So I gave them my personal banking details and they promised to submit & get back to me. I have called back twice after that and each time gave them the details again but still no progress. - And this is their SALES department!!!! If logging this complaint with HP does not help, then I don't know what to do anymore.</p>

0
Replies (4)
Telkom
Telkom's reply14 Jan 2017, 14:25
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

JC
Jack C's update14 Jan 2017, 21:06
Reviewer Update

You beter get back to me - my next step is ICASA

JC
Jack C's update25 Jan 2017, 18:27
Reviewer Update

I finally received the router and SIM after 4 WEEKS!!!!! That was monday 23 Jan - It's now 25 Jan and the SIM is still not working - I'm sure it's a RICA issue. When will this nightmare end??? I am sick of this - I am ssssooooo sorry I ever app**** for Telkom Mobile LTE and I am stuck with a two year contract!!! I've just been holding for over 20 minutes with no FR(&^%&*%(*&% answer!!!!!

How does this company survive this **** service????

JC
Jack C's update25 Jan 2017, 18:28
Reviewer Update

Now it will be ICASA, Telkom and I1