Telkom LTE

<p>I Have 3 Telkom LTE contracts. For the past 3 months i have had extreamly poor download speeds on the one LTE, I used to get download speeds arround 18-20Mbps, but have recently been getting speeds of 0.4Mbps. I have logged a call with support about 2 months ago and have done more trouble shooting myself than what was given to me by any of the technicians. </p> <p>2 of my LTE devices are exactly the same model routers and contract tipes and are about 500m apart from each other. I have swoped them and still have the same issue with the specific contract. I have even swoped the sim cards arround, but that made no difference. I was told that they will assign the call to there third party support who will contact me and come out to site to test. </p> <p>I have gone to the Telkom store and had a sim swop done, but still the same issue. I had even been told by one of the technicians that i have to wait 48 hours for the sim to activate before the speed will be correct.... mmm. </p> <p>I have demanded to speak to a supervisor, after a long b attle I eventualy got the oppertunity. he promised that he wil escalate the call to there third party support who will contact me within 72 hours. I told the supervisor that the call was already logged with them and i had waited more than 2 weeks for the call, but no one called. He promissed that he will copy me in on the mail which i'm still waiting for from the 20th October.</p> <p>I have called the customer care centre more than 5 times since then and every time I get the same answer, "you will have to wait for them to contact you". they keep saying that the only way to contact these third party support is via email and they can't tell me who they are or give me there details.</p> <p>Today I called again, trying very hard to keep my cool. this time i got told that there is no feedback, but all she can see is that the call is busy being attended to.</p> <p>I'm still waiting for the call from the so called third party support, but they are attending to the call. i'm now lost, if the main purpose of the third party support is to call you to set up an appointment to test on site, how are they busy attending without giving me a call or having any idee on where the device is located.</p> <p> </p> <p>There service is TERRIBLE!!!!!!! </p> <p>All Telkom can do is take your money, delivering a service is not part of the deal. For a tecnician to take more than 2 months to call where the turn around time is 72 hours is PATHETIC!!!!!!</p> <p> </p>