Hellopeter
Share Your Experience
LC
Louis C

1 reviews | Active since Feb 2014

11 Oct 2016, 17:18

Telkom LTE

<p><br />Good day, please help urgently. For more than a week now I'm getting Download Speeds between 3mbps and 23mbps that is exeptable but <br />my highest Upload Speed is 0.77 mbps. Most of the time I cant even download email. This is effecting my business.<br />I did log a call ( ********** 2). CELL_ID : ********** , RSRP: -80dBm, SINR: 4db. I did do a test with multiple devices and tested my <br />computer and router at a different location and it works fine. I've tried Telkom Prepaid with the same result. Vodacom SIM<br />in my router gives me 27mbps with upload of 3mbps. Thank you</p>

0
Replies (3)
Telkom
Telkom's reply12 Oct 2016, 10:29
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply12 Oct 2016, 17:57
Official

Good day.

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Network Department and feedback will follow.


We apologize for any inconvenience caused.

Regards

William

Telkom Social Media Team

Best regards,

LC
Louis C's update17 Oct 2016, 19:23
Reviewer Update

Hi. Its been two weeks now. Everywhere customers are complaining and nothing is being done. At the moment I cant even open Facebook. We were supposed to move some accounts to Telkom at the end of this month but with this we are looking at other solutions.