CT
Craig T

1 reviews | Active since Jan 2016

15 Feb 2016, 13:25

Telkom LTE 1 month down the line - still nothing

Hi there,<br> Sorry to harp on with this same complaint, but since my previous communication with you, still NOTHING.<br> I have since phoned Telkom another FOUR times <br> First Time - Your problem is being attended to, a technician will be in touch - NOTHING<br> Second Time - This call is costing you money, I will call you straight back - NOTHING<br> Third time - We appreciate this is now unacceptable, we will get a manager to phone you as soon as he comes out of his meeting...WE PROMISE! - NOTHING<br> Fourth time - I am forwarding this to a technical manager who will phone you IMMEDIATELY - guess what?..- NOTHING<br> This has now been ongoing since the middle of January. My case number is ***.<br> I am now at the end of my tether...is there NO ONE at Telkom who knows what the hell is going on?<br> No wonder they dont have a customer complaints number.<br> Your assistance would be greatly appreciated as I don't know what else to do

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Replies (1)
Telkom
Telkom's reply15 Feb 2016, 16:27
Official
Hello Thesajester,

Apologies for the delay and inconvenience caused. Our consultants will urgently follow up on this matter and advise.

Regards,
Moenieb.
Telkom Social Media Team.