Telkom LOYALTY???

I’ve been with Telkom for many many years. When my latest LTE contract expired, I decided to continue using the month to month option just so that I could stream Netflix at the usual under 10mbs. I was promised 60 mbp when I first took the contract which never materialized. I am unable to steam now because the speed is now under 2 mbs and telkom says they can only resolve or upgrade the infrastructure in 6 months. In the meantime I can pay the usual subscription and wait or cancel. The reason for all of this is that Telkom oversubscribed in my area and I must suffer the consequence. It is possible that my subscription amount no longer is profitable and it is preferred that I leave? There is no loyalty or humane behavior from corporates anymore. The most important person in a company they say is the shareholder and his returns. NOT the staff or the customer who made it happen in the first place. My very best to the rest of the Telkom subscribers