Telkom - Low on service

On 26 April a Call Centre sales person from T Connect made a sales call to me (Ref TC ********** 9-1). She called on behalf of Telkom who shared my ID number and person details with this third party call centre.She mislead me to believe that I am purchasing a 4 Mbps FIBRE deal. Weeks later a modem was delivered and we realised that it was not a FIBRE deal. After several calls, I learned that the only way to get out of this ********** deal was to launch a dispute. The dispute was handled by someone from Telkom that sounded very professional and with empathy. I receive a call confirming that the deal has been cancelled and I felt relieved as I already have an unlimited date deal with a different supplier. It is now two months later and I am still billed for the contract and for a data bundle that I am not using. When I call the Billing Department, they send me to the Sales Department and back and forth I am lead to believe that someone will listen and act, but I am not getting any joy. Apparently Telkom does not appoint calibre staff that are interested to take a problem and solve it, to call back and resolve an issue with customers. Although they are a telecommunications company, they can never call you back or follow up or resolve, they expect you to call time and time again without any real interest in resolving an issue.