Telkom lousy service

Our landline has been down since the 24 April 2019 due to cables being ******. Telkom cannot give us an ETA. As soon as you type in your telephone no. It tells you there is a problem in the area. Should Telkom not be prepared for these issues and why should we struggle like this to get answers. We now have to buy data that is costing us a fortune. This is really unacceptable.