Telkom lost the cell nr I have had for over 10 years

Telkom lost my number that had for over 10 years. This meaning that I will loose business and money because of them. As if it's not hard enough to be a small business as it is.

I went to the store on 22 Dec 2022 to move my nr to my contract. They said it would take a day. A whole week went by and it was not done. I went back to the store to query this. The lady said that she would log a call and get back to me. Another week passed before they called me with an update. She said that my nr was accidentally sent back to Vodacom and that I had to go to them to do a sim swop. I went to Vodacom on 4 Jan and today 5 Jan. My nr is not with Vodacom, they confirmed this! Vodacom also said that Telkom is making excuses not to help me! If Telkom does not get my nr back I will take this further and see them in court!