Telkom lost my phone

I took my phone in on the 22 June 2015 to be repaired as the screen was not working. This phone was new and on warranty as I obtained the contract in April 2015. I was informed that it would be fixed when I enquired 7 days later and later informed that it would not be fixed because there was a chip on the phone. They then quoted me R4726 to have the phone repaired,meh inch is ****** ridiculous as the settlement fir the phone is R5200. I asked for my phone back and paid the handling fee of R188 on the 19 July 2015. After numerous attempts to retrieve my phone, I have come to the conclusion that my phone is lost. Please either have my phone returned or provide me with a new phone asap. From the 1 October I will have my debit order reversed with Telkom until I receive my phone back, I do not care about my itc rating. I also need cancellation quotes so I can settle both my contracts with Telkom. This is the worst service recieved ever and I will never recommend anyone to have any products with Telkom.