Telkom lost my order, now have to wait even longer

I placed an order online for a Telkom telephone line (do have an existing telephone line in my townhouse, just needs to be activated) and received the confirmation sms - this was on 09/11/2015. Yesterday, on 12/11/2015, after not hearing anything yet, I phoned to find out how it was progressing, only to find out the order has disappeared. So now my waiting period for the line starts from scratch again......<br> 3 Days lost might not sound like too long, but seeing as I urgently need this telephone line it is a bit of a train smash to me. I am very disappointed.<br> I would really appreciate it if someone can speed this along for me please......