Telkom lost my number when porting it

I recently got a contract and wanted to move my prepaid number onto my new contract. Smsed the porting number but got a response that the service is unavailable.

Went to the Musgrave store to request the process and the lady did something which made both my contract and prepaid sim cards have new numbers, NEITHER WERE MY ORIGINAL NUMBER.

A worker at another branch says it looks like they have "lost" my number from the network and I need to contact the store asap. I smsed the branch manager and called the store several times but am unable to get a response.

This seems to be a common problem with telkom and it's really frustrating because nobody seems to know what to do.