Telkom LOST my money!

Telkom has been *****ing me for the last two years, they have admitted to debiting my account incorrectly, allocating money to the wrong contracts and making me pay more money to them as they cannot reverse incorrect allocations they have done on their side AND most recently, they lost the money I paid them via EFT with the correct references.

I paid them, saved proof of payments and when I sent it to the two people I am dealing with, namely, Shaun Smith (Operations Manager) and Naphtaly Ntai, I was told no payment had been made. I again sent them the proof of payments and a screenshot of my online banking profile and said, the fault is with your accounts team, find my money as I'm not paying you again. I then got an email to my secondary account saying "You owe us nothing, all accounts are up to date." I have the emails and the screenshots from their billing department saying I owe them money even after I had sent them the necessary proof of payments.

I want nothing to do with Telkom, I've been fighting this battle for the better part of two years when they billed me incorrectly for a device I never received. My previous reviews will prove how difficult a time I've had with them. I wan't my contracts cancelled and refuse to deal with *********** people who I am strong-armed into paying month after month.