telkom losing there beans

I am applaud at how long standing clients are been treated. I have had all my mobile contracts as well as wi fi with you and I am livid.

I upgraded my wi fi in august 2018 and have had nigtmares each month with my contract amount I need to pay am I so angry that I regret the upgrade they had a upgrade for a new deal 10 gb of data for 269 I was so pleased I proceed with my upgrade an well aware that there is the pro rated amount and made funds available to pay it however again I am paying of R400 and no one contacted me to confirm if I will be happy to pay it I logged a investigation 10/05/2019 however to date Fanele is sending my investigation details email I work with clients as well and I have to do my best but agents sighing and get annoyed that you are unhappy is sad I WANT THE MANAGER OF THE SALES TO CALL ME SOON BECAUSE I WANT THE CORRECT CONTRACT SORTED NO!!!! I cant keep calling and a month later back to square money Telkom has no right to decide for me as a client what is best for it is my money and my choice. fix it or I take myself else where