Telkom - Log a Fault No Response

I came on Monday evening with my phone line dead. I confirmed with internet service provider that the problem lies with Telkom. I have hence submitted and logged a fault on Monday evening on Telkoms website. It is now 2 days later, the line is still dead and I have heard absolutely no response at all from Telkom. What is the point in logging faults if no one gets back to you within 24 Hours?? That is not customer service at all and you guys ate costing us clients money.

I would appreciate if I could hear feedback regarding my line and have it resolved as soon as possible.