Telkom Loch Logan Bad Rude Service

Telkom Mobile Store in Bloemfontein Loch Logan Waterfront Mall provides unproffessional, mediocratic, disingenous, and degrading service to customers. All staff from manager to the least are so igonrant and there's huge lack of willingness and reluctency to help customers. I have 10 contracts with Telkom, and this particurlar makes me regret this every single day. The took more than two weeks to get my sim swap done on my Primary number. No feedback, nothing. I lost business opportunities due to their lack of service. I submitted my Iphone 6plus for repairs on the 2nd of October 2018 at that store, until today every single agent from that store tells me they do not know where my phone and keep telling me they cant follow up. They do not deal with the repair centre. That is exceptionally nonsense. Its been more than 3 weeks since I received the sms that my phone has been dispatched to that store but they do not know where it is and are not willing to call the repair centre and follow up for me. There is a girl there who identified herself as Bernedic on the phone yesterday, she dropped a call on me when i was pleading with her to call the repair centre instead of sending an e-mail as my phone has been missing for more than 3weeks. When I kept calling, she kept dropping my calls. I tried to call about 40 times, each time she dropped the call. The staff there doesnt even know how to provide basic Telkom services to customers, each time i am there there's always a customer complaining about their service. Instead of managing the customers' complaint they argue, humilate and try to belittle the customer. The staff there needs to be replaced by people who really want to work and help Telkom customers. Send a mistry shopper.