Telkom loaded my wifi data to an incorrect number, now they won't reverse THEIR error

On Sunday 30th May I purchase a R250 telkom voucher at a shop. I reach home and call telkom on 180 to convert this to data for my wifi as I need this to work from home.

The operator assured me my data is loaded, which was not the case, as I later learned my data was loaded onto an incorrect number by the agent.

Today is Tuesday 1st June, after 24 calls to telkom since Sunday I have still not been assisted. 4 Team leaders were meant to call me back. I'm still waiting since Sunday for even 1 to call me back.

So Monday I go into the telkom store on the bluff Durban. The lady assists me and I go home, I'm told the data should be activated after 3 hours, this too DID NOT happen.

I informed every agent that I have spoken to telephonically that I require this data to work from home. No work, no pay. My question is, as this problem is the result of the agent incorrectly loading my data, will I be reimbursed for loss of income by telkom since Sunday?

After speaking to 24 agents since Sunday its come to my attention that this telkom card for my router has 3 different numbers registered to it, hence my data now sitting on one of those numbers which telkom conveniently are unable to delete, reverse or refund.

The agents hang up on me and that tells me they DO NOT KNOW WHAT THEY ARE BEING PAID TO DO. The team leaders not calling me back is absolutely DISRESPECTFUL. And there is NEVER a manager to speak to I will not be recommending their service to anyone.

JULIAN MCPHERSON