Telkom living up to their reputation

Had Fibre installed on the 4th of January 2022. Package is around R900 per month. End of January I receive a bill where they charged me since October 2021. Went to a Telkom branch to sort it out. They can't help me, but agree that the bill is not correct, and offered to have someone from Telkom billing contact me. I haven't received a call from telkom since, but phoned them myself. After the fourth attempt were I able to hear the person on the other side. Half way through the conversation call just got cut off. This is not how I plan to start off with my Fibre provider. Please just send someone to fetch your **** and cancel my contract. You're living up to your reputation.