Telkom living up to the bad rep.

Telkom line completely dead for more than 2 weeks. No calls and no internet. They first **** to me and told me the line was ******, and that the new line was on order. Neighbours internet was restored days ago, and when i called them again, all they could say was that they tested and that there is a fault. I enqired as to what the fault qas , but they could not say. Asked them to advise how long they think it would still be down for, so that my employee could make alternative arrangements for my connectivity, as i work from home regularly, but even this they could not say. Extremely unprofessional and unfair. They fail to update me on status of the fault and even closed the first case i logged, even though it was not resolved. Absolutely furious and can now understand why all the users are jumping to fiber, just to get away from Telkom... not happy with the service at all.. or lack there of, to be more accurate.