Telkom living up to its reputation as Helkom

My wifi was cut off by Telkom after I missed my November debit order. I was then double debited for the month of December, on the 21st. My wifi has still not been reconnected. I called Telkom three times, all at my own cost as I used my mobile phone because I do not own a land-line. Each time I phoned they told me that the money has been paid, but it has not reflected in their account yet as it is sitting with their collection department. Everytime they said they would put through a request to have my wifi reconnected and yet the issue has still not been resolved. I think it's very unfair that I have paid an amount for a service and yet I cannot access that service.