Telkom literally ruins lives and small busineses

I took a landline lookalike with Telkom out last October. It worked well for the first month. By the second month, I noticed that sometimes it wouldn't work, at this point, we were in the process of moving. And it got worse in the third month and it then completely stopped working. Things were chaotic in my life at this point as I had just moved and was a new mom so I put sorting it out in the back of my mind.

At that point, I had not been paying for the phone because I wanted to figure out how to fix the issue first. Things dragged on between calls and emails trying to sort this out and eventually I decided they had to cancel it, credit me for the months the phone did not work and I could pay off the invoice. It has been a year of emailing, been told to do everything online, escalations, multiple consultants, walking into the store to fix this and nothing. Every single month they have added to the invoice, not cancelled the contract and have put my credit in the Red. My business and personal credit record have been tarnished all because the Telkom systems are *****ed up and none of the consultants know what they are doing. They set u their systems in such a way that no one can cancel the billing, they bill you for services they refuse to give you. And the service center has no one who can help and sort issues out. All I want is to pay for the 3 months that I actually somehow was able to use the service and have them close and cancel this account so i can get the things I need for business to grow and move on with my life, which they have put on a standstill. I'd pay the whole bill and ask them for a refund if I believed I would get the money back. But I am assuming this is what their ply is. they are a big shark bullying their consumers and *****ing hard earned money from them.

It is insane that it took over a year and a multitude of consultants for us to figure out that the reason the line stopped working was that I moved. On taking out the line this was never even mentioned. I told the consultant the reason I wanted the line was so I could use it no matter where I was, and not once was it mentioned that even though it looked like a mobile phone it did not work like one. From the first day I walked in the only thing that mattered was getting on their system.. I regret that day that I believed that they offered innovative solutions for their clients best interest. All it seems to be is a trap to lure people then take their money for services they refuse to offer. I am so sad, angry and frustrated and legitimately tired of talking to consultants who promise solutions that never happen. It is amazing power to control that is given to corporates over peoples lives.