Telkom LIT/customer service non existence

Dear telkom management. In December 2017 I purchased a wifi router with the 50gb + 50gb which included the android tv box and LIT video streaming. On the 23Rd January 2018 I called into the call centre to query why my wifi was not working. I was told my bundle had been used up. Which is impossible as I only connect my phone during the evenings. It was then discovered that my LIT was never activated and there was no way for me to do so. No "option 6". After 3 weeks I had no answer and was told to go to the store I purchased from. I did so and they said they could not help me but would get the store manager to assist. It's now the 6th April and I still have no response. And every last week of the month I have no wifi due to the fact that my android tv is using my data instead of the LIT which is part of the package. Please contact me.