Telkom LIT *******

Hi I have been a telkom mobile costumers for about 7yrs now. I have recently subcribed to Netflix, so I bought the "free me" 5gig so I could get the lit video. But instead of billing from my lit video data it is taking my all network data as well. I called many times no help. They have no explanation to why this is happening. The keep saying they'll get back to me but they never do. On the 27 I got this case number ********** 4. Nobody is getting back to me.