Telkom LIT, Not working + Problem not resolved.

Prior to Mid Jan, I was encouraging everyone I know to move over to Telkom - the data was great, and the added airtime a welcomed bonus!

Then I was made aware that LIT allowed me to stream videos, and I was SUPER excited! So we started making use of it right away.

Then I started experiencing trouble with my LIT data not being used from mid Jan. Yet my purchased Data [once off bundle] was being used [I think it was easily 10Gig's by now!]

I contacted the call centre numerous times between the 18th - 21st and was given varying "solutions" from: - You need to "subscribe" to the other party [and after spending ages with the "other parties" call centres who knew nothing about what I was referring to - we came to realisation that you meant that I needed to have an account + not make a special LIT subscription with them! - I needed to remove my data roaming [which I had done] - The resolution needed to be below 360p [which I had done]

My husband was also experiencing similar problems, and was then advised that you were no longer supporting Netflix!?!?! I thought that it was absolutely crazy at the time, as I had received NO NOTIFICATION as a LIT user - surely they wouldn't stop supporting something as big as netflix without letting us know. Mine continued to work for a few more days, and then my data suddenly started being chewed up astronomically! Where is the customer service in that?!?!

After the varying run arounds, I then contacted your call centre again, and logged my official complaint on the 24th Jan [ref: ********** 5], I advised your team that I had jumped through all the above hoops, and that it was still a problem. They said that they had noticed that my LIT was being used... to which I advised that I had done tests... I had captured the Data before watching a video + after... and in some cases it was using half my data, but in most cases all my data was being depleted.

They said that they would look into it. I followed up after a reasonable time, and was advised that i needed to give them 72 WORKING hours to resolve it [I was shocked], and then the agent clarified a few of my concerns + ammended the information - referring it to the department that needed to look into it.

On Saturday 2nd Feb, I followed up again. I advised that we were long beyond our 72 working hours. She advised that her Team leader was closing the case, and was going to solve it for me with urgency.

I followed up AGAIN today, and the agent said that I needed to wait ANOTHER 48hours.

This has been going on for longer than 17 days now!!! Considering the amount of data I use - you'd think that they would want to retain me as a client! They have not resolved my call, or my husbands [who opened his case prior to mine].

I felt that if I waited yet another 48hours, I know that when I call AGAIN, it will be yet another "we'll look into it" message.

Can someone please resolve my querry!?!?!