CN
Carmen N

1 reviews | Active since May 2018

19 May 2018, 19:16

Telkom Lit

Telkom lit is a bunch of lies to get people to join the telkom community. When I first heard of telkom lit I thought wow thats a good deal. I bought the video lit bundle for R230 and I started watching Netflix and YouTube videos. One gig down the line my internet slowed down to such a point that I couldn't even watch movies on Netflix or videos on Youtube because the internet speed just got so bad that I lost interest. So to test this issue out I took my other phone that has a telkom sim card that didn't have telkom lit but had normal data and boom! The internet works a 100%. I switch back to the phone with the telkom lit a nothing, videos are buffering the whole time, would play for 30 seconds then buffering all over again. I'm really frustrated that telkom sells this service to their clients only to rip them off by halting the internet speeds. Stop ripping your clients off and give them what they paid for and what you promised to provide.

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Replies (1)
Telkom
Telkom's reply01 Jun 2018, 10:50
Official

Good day Carmen14789,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,