Telkom Listed me as a Bad Payer whereas it's their fault

Around September this year, we went to a Telkom store (Kollonade) and signup for the Uncapped Home LTE service for R899. Upon signup we were advised that if we bring it back within 7 days(cooling off period) they will cancel the contract with no penalties.

We went home to test the services, this were the results:

Day 1: Download Speed: 0.4 Mbps - Upload 1 Mbps Day 2: Download Speed: 1.5 Mbps - Upload 2 Mbps Day 3: Download Speed: 0.1 Mbps - Upload failed

Mind you, this was a service that was been advertised up to 100Mbps but we never even got 5Mbps and yes we were in the coverage area.

So we went to the store Day 4 to return the router, we successfully returned the router so we thought all was done.

We also had a 10GB Mobile 3G package with Telkom which we pay around R180.

So come end of the month, Telkom debited R1900. We went to the store to enquire, we were advised to contact the contact center (call center). We called the call center and they said our return or contract cancellation was still pending with reference ********** 4.

So we went to the store, the ladies at the store advised us to cancel the debit order, we did so with the bank but we didn't block it, come next month they debited R1500 (don't know for what) so we went to the store and they advised us there is nothing they can do since there is an open case on our account, what they say we can do is to reverse the debit order and block it.

We did follow their instructions and they told us once the case is resolved they will contact us and advise, even no when I'm writing to you I'm still waiting for their response. We went to the store about a month ago and we were told the system is offline.

So I called the call center and they advised me that there is an outstanding amount of R1196.00 that needs to be paid, so I went online and logged in my account and paid it,

== Transaction Date 21 Nov 2018 12:53 Amount R 1196.00 Acount ********** 37 Reference Number 254JRA211118 ==

After I paid it 3 days later Telkom debited my account with the same amount of R1196.00.

So I after some days I logged in to the Telkom system to check if the 2 payments are reflecting and it still says TOTAL OWING R1195.55.

So, Today we went to VW and I wanted to purchase a car and I was advise that I got declined because my Telkom account is 120 Days overdue. Which I am not aware of because as far as I'm concerned the Telkom agents/ consultants at Kollonade advised me to block the debit order since there is still a case open on my account.

Can you please fix my listing with all the bureaus and also update that I made payment. It's not my fault that I didn't pay my account in time.

I even have my bank statement as proof that I always had more than enough money to pay your debit orders I was just advised otherwise by your consultants and now they don't care anymore all they can do is to advise.

If this is not fixed by end of this month I'm taking you guys to the Ombuds.