1 reviews | Active since Apr 2009
Telkom lines permanently down
<p>I'm getting tired of paying for a service which I am not receiving from Telkom. It seems like every 2nd week the lines are down, sometimes for as long as 4 to 5 days at a time. Telkom, is happy to just take my money despite them not providing any customer service. Telkom, I pay line rental for 2 telephones and expect a credit for every thime the lines are down.</p>
HI phoenix3670
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the service and at present cables have been ****** and our field technicians are actively attending. The estimated time to repair is 2017-08-14.
Interaction ***
Regards
Telkom Social Media Team
Best regards,
HI phoenix3670
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and attended. We have interrogated the service and at present cables have been ****** and our field technicians are actively attending. The estimated time to repair is 2017-08-14.
Interaction ***
Regards
Telkom Social Media Team
Best regards,
This is not good enough Telkom. Our lines have been down 3 times in the last 2 months and sometimes for up to 5 days. What are you doing about the line problem and how do you intend to improve customer service?
This is not good enough Telkom. Our lines have been down 3 times in the last 2 months and sometimes for up to 5 days. What are you doing about the line problem and how do you intend to improve customer service?