Telkom lines down for 6 months

I logged a call towards end January 2015 as my Telkom and ADSL lines were not working. All I've received is *********** service from all of the Telkom staff I've interacted with. I went into the Telkom store in Greenstone, Jhb on 12 July, only to be told they cannot assist me, that they will send an internal mail and I can expect a call within 48 hrs. Unsurprisingly, nobody called. My recent efforts and references: 549CRK030715, where my fault since January was acknowledged by the call centre agent, who advised that she needed to delete the previous logs in order to log a new fault and that I could expect a call within 48 hrs. I received a sms 2 days later saying my fault was resolved, yet nothing was resolved and I was not called. I logged another fault 563CRK150715, the exact same thing happened. When I call 10210, all I get told is that my account has been suspended??? Since when do you pay for a service that you cannot use??? The billing dept blames the technical dept and vice-versa. Can somebody take ownership and actually resolve this nightmare. I have been without a Telkom and ADSL service for 6 months now. TOTALLY UNACCEPTABLE !!!