TELKOM lines down for 6 days and counting

I would give a 0 rating if I could. The complex I stay in has had no telephone line activity since 30 July 2018. There is no internet, the lines are dead and our intercom is down. I have tried multiple times to contact TELKOM through the app, by calling in and the website all of which have been complete failure. The website works intermittently as does the app and to get a consultant to answer a phone call is impossible. I when I have managed to check the faults on the site they are aware that there is an issue and they will try sort it out shortly. It has been almost a week with no outcome. Other people in the complex have logged faults, tried to call in and gone into TELKOM itself and lodged faults there too. Nothing has come of it. I do not how we pay for a service and nothing is done to sort it out or even feedback when it down or in this case completely failing. This unacceptable as it is affecting a collection of individuals who have lives to live and cannot do work or even for that matter have the ability to make a phone call. I hope this issue is sorted out ASAP as it is unacceptable that we are expected to carry on this way as paying customers