Telkom Lines Down

On the 27th of June the copper lines in our area was ******. Our PABX with 4 lines and 2 ADSL lines are down. Telkom informed us that the lines will not be replaced which is understandable.

The Telkom fault ID is 15CTK280619. The lines that are down is as follows:

*** (ADSL) *** (ADSL) *** (PABX Landline) *** (PABX Landline) *** (PABX Landline) *** (PABX Landline)

We placed a new order with the number *** and Japhta Selomo is desperately trying to help us seeing that no one can give us any answer.

Who can we contact to sort out this issue. The call centre and certain senior personnel cannot help. It is surely the responsibility of Telkom to ensure an emergency plan for business clients when this situation occurs, a business cannot function without landlines. It seems that Telkom is not in a rush at all and no one knows what is going on.