Telkom lines down

My telephone and internet line went down early to mid April. On contacting telkom on 13 April 2018, I was informed that lines in my area is down. 30 April I again contacted Telkom to get an estimate on when lines will be up again as we are running a homebased business and are loosing business as clients are trying to contact us without success but we are expected to pay our account at month end. We were advised to visit a Telkom office and ask for an intergrated SIM card (which will work in the same account), We drove to Highveld Mall Telkom on 5 May 2018 and were told to go to Middleburg branch as Highveld branch only deal with cellphone’s. I drove to Middleburg Telkom 27km from Highveld mall. Got there and waited in a que to be told that I have to go back call Telkom for an order number and come back with the order number. I tried to explain that call 10210 number is a challenge as my telephone is not working and that home is 30km away but that is what I had to do according to the lady helping us. Back at home I found a Telkom cell number I could call and got transferred three times as they they disagreed that I needed an order number. Upon request on whether we could get our account suspended while lines are down we were told that we would loose out on refunds for the period if we do. In the meantime our line is still down no internet, no telephone no solution. Please advise what we could do as we are loosing out on income but will again have to pay come end May?