Telkom line working no internet

Approximately 7-10 days ago our telkom line was fixed after 8 weeks. Our bill is up to date- no refunds were allocated to our account as of yet. What makes me upset is not the refund- our internet was not in use for obvious reasons but telkom is claiming we are capped. I have been calling the call centre but they could not help me, sending me around to this one and that one. We are a small business and we really are fed up with this service.