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SA
Shahil A

1 reviews | Active since Dec 2014

16 Jul 2018, 16:57

Telkom Line Upgrade

Telkom your service is putrid! I've put in an order on the 3rd of July for a line upgrade and it has still not been done 9 working days later. Your social media accounts never responded to any of my requests to find out what is going on and most of the time I call the sales department I get told the system is "offline". I called again today and was told the order is complete and I need to resync the ports through technical department. Contacted technical department and they tell me the order is still not complete. Call the sales department again and after waiting 20 minutes for an answer I get told the system is offline! If you ever decide to actually provide the service I ask for please let me know.

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Replies (3)
SA
Shahil A's update16 Jul 2018, 17:57
Reviewer Update
Called again. Spoke to Mpumlele. Was told that the order is apparently still sitting in the Networks Department and is under "Investigation". Received the Escalation Number **********
Telkom
Telkom's reply21 Jul 2018, 07:25
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

SA
Shahil A's update21 Jul 2018, 11:41
Reviewer Update
Just to let you know, there was some sort of upgrade done on the 17th July. However it is still not what is dictated by the package. I upgraded from the 4Mbps ADSL line to the 20Mbps VDSL line (Elite xDSL) but my router still shows I'm on the ADSL Modulation and not VDSL. I know my area supports 40Mbps VDSL which means that the "network technology" is available so I want to be switched to the VDSL Modulation. Tried sorting this out with the call center technical department but I don't think they understood.