Telkom line transfer

Line transfer has been requested, line has been moved from old house to new house , i got supp**** with a new contact number ********** 410, called telkom to report the line is not active its been 4 days after installation, i have been informed i have to call the people that installed the line - telkom please provide me their contact information as i completed the line transfer request from website - ref: ********** 582, i have to pay for a technician to come out to site to fix the previous technicians new line installation, i have spoken to Zimkhitha and have been informed that she is unable to report a fault due to the line being inactive and they cannot give me a ref number. please explain this to me.

Zimkhitha requests that i call 10213 to activate the line, all the customers want is here you go Sir your newly line is installed and active. not a story please call this person or that person or follow up on why things aren't working.

total time spend on the phone 30:47 and still not resolved. - horrible service!!