Telkom line taking weeks to repair

I logged a fault on my internet line on 19 November 2017. Since then, I have called almost everyday to get this problem sorted out. Everyday there is a new story. From a technician is assigned, to the fault has been escalated to another technician, to the fault is still at the testing station. The fault has been relogged as a repeat fault on 1 December 2017. Apparently it is in hand with a technician, who is busy on it. Yet, it is still not repaired. From 3 October to 23 October my line was also off. I work from home. The internet is literally my bread and butter. To be so long without data is not only a huge inconvenience, it is costing me money. I have to spend extra money to buy mobile data to get connected. I WANT MY LINE FIXED. I WANT TO BE ABLE TO USE MY INTERNET. And, I want to be reimbursed for all the data that I have had to buy because of this dragged-out response by Telkom to fix my line. I have dates and names of all the agents that I have spoken to since this fault was reported, and what was said.