Telkom line suspended for non-payment even though payment was made.

My line was suspended even thought by i had paid the full outstanding amount . I phoned Telkom customer care and was directed by a voice recording to go to the Telkom website because my line had been suspended for non payment and not even given a option to speak to a agent.. I had to phoned in a couple of times and had to choose a irrelevant option to my query so that i could speak to a agent . The agent who assisted who assisted me the first time assured me that the problem had been fixed and that the error had been corrected and my line was unblocked but its a week later and Im sitting with the same problem . Telkom customer service agents are unprofessional and have no sense of urgency even when the mess up on there side all they do is give you a bull story about how your matter has been escalated and you are made to wait 24 hours before your issue is resolved, but then again this is the type of service you can expect if you are a Telkom customer.