Telkom line suspended for no reason

Reference: **********

My line is suspended for no reason. I phoned this morning to enquire why my internet is down. The first lady said the number provided belongs to someone else so I said no incorrect I've been using the number for 2 years. Then I got transferred to someone else and she said the line was suspended but it's not supposed to be suspended because my account is not arrears and my next payment is only in two weeks time. She said this 5 times and she doesn't know why they suspended it. Then she said she will send an confirmation letter to the reconnecting department so theu can check the payment account and reconnect. So I said there's nothing to check because you just said I'm not in arrears and there was no reason to suspend my line. Then I got transferred to the IT department where they said they can't do anything until billing department says they should lift the suspension. So the lady I just spoke to was supposed to lift the suspension but instead she transferred me ! Whyyyy! The IT guy said it will take 2 days ro reconnect which is unacceptable because I was wrongly suspended ! I need my line fixed today ! Right now ! Please fix it Telkom, I've been with you for 2 years and I've never had a problem with you, always recommend you to my friends bragging about how I've never had a problem ! So why nou? Why suspend me without reason????????