Telkom line still not working after 3 weeks

My line stopped working on the 11/11/2015 and a fault was reported ***, it was handed over to a technician on the 17/11/15 as per sms received. Still nothing was done and the fault was escalated on the 23/11/2015 as per ***. My line is still not working and nobody can give me an answer when this will be fixed \as they can't contact the technical department on the system and can only leave notes"This is absolutely terrible service and completely unreasonable to expect me to pay line rental when you are not providing me the service I'm paying for. FIX MY LINE!!!!!!"""