Telkom Line still Not working

My telephone line went faulty on 23/12/2015. It was reported as faulty on 24/12/2015. The reference number for the call was 303CRZ241215. Today is the 18th January 2016 and the fault has still not yet been attended to. When it was reported, I was told that it will take up to 72 hours. It is now almost 26 DAYS and I have not had a phone to use. <br> <br> Poor poor service from Telkom. Sort it out !!! NOW !!!!