Telkom line still not fixed

I recently installed a line and put adsl on it. This is my 3rd month and I am still having problems. When they do fix it then it works brilliantly but now the line just went dead and I have no internet since lunch time Sunday 25 Oct 2015. I logged a complaint via twitter and received a fault number 18BWK261015 on Monday 26 Oct. Tuesday someone tried to call me, I presume from Telkom because I could see the internet trying to be restored but to no avail. So now, nothing has happened, it is Thursday the 29th of October. Line is still dead and no internet. I sent a message via twitter and they tell me they must still assign a tech. So who was busy with the line then? I just paid my account because I want to avoid unnecessary debates about why payment must be made for non-existent service at times. Last month they gave me a discount because of line failure. So its not a new thing. Can someone please sort out my line because paying close to R1000 a month for phone and internet is not a joke. I had it installed because I wanted the service but not an intermittent service.