telkom line still no being worked on

This is my second complain in the past week. I logged a call with ***. Telkom keeps telling me it's linked to a bulk fault .This bulk fault has been going on for a month now. So I got a called from mr. Ettienne that's a specialist that works at Telkom. He told me that the Problem with my line is a Voltage leak So Telkom must just assign a tech to attends to this matter. The people at the call center is of no use and I don't even know why I'm phoning them. They can't do anything then whenever I ask them to speak to a supervisor they always say he's busy so how am I suppose to fix this issue. If I had the equipment and knowledge i would've fixed it myself<br> <br> So please get a tech to attend to this ASAP.