Telkom Line still down!

Item: Telkom
Rating: 1
Author: zeenath K

Still struggling with Telkom. 2 months now. Line is down. I am paying for the internet plus I have to buy data due to know connections. I need help. Asap.

Helpful (0)

Replies (3)

Telkom's replyOfficial

25 Apr 2018, 13:36

Good day.

Sorry for the delay and inconvenience caused. Could you please confirm whether this fault has been repaired?

Thank you.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,

Telkom's reply25 Apr 2018, 13:36

Official

Good day.

Sorry for the delay and inconvenience caused. Could you please confirm whether this fault has been repaired?

Thank you.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,

zeenath K's updateReviewer Update

25 Apr 2018, 18:16

Hi the fault was finally repaired after 2 months. I am glad and relieved as I was paying my service provider even though I had no line. Now I need Telkom to credit me. I hope there is no issues with that. thank you.

zeenath K's update25 Apr 2018, 18:16

Reviewer Update

Telkom's replyOfficial

29 Apr 2018, 10:41

Hi Zeenath,

Thank you for letting us know. Your account will be credited automatically with your next invoice for the time your line was down.

If you have any issues with that, please do let us know. You can also contact us via our Facebook page or Twitter (@TelkomZA), thanx.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom's reply29 Apr 2018, 10:41

Official

Hi Zeenath,

Thank you for letting us know. Your account will be credited automatically with your next invoice for the time your line was down.

If you have any issues with that, please do let us know. You can also contact us via our Facebook page or Twitter (@TelkomZA), thanx.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,