TELKOM LINE SPEED UPGRADE IS FAILING!!!!!!!

In the last 2 months we requested 4 times for our 4mbps line to be upgraded to a 10mbps line at Telkom. The first 3 times they gave us a reference number and said the order were submitted and we should wait 5 to 10 business days for the upgrade to take effect. But the order weren't submitted at all.

Today we phoned telkom again and they said no sorry we do not have coverage, which is not true, our friends/neighbors and a Telkom TECHNICIAN that lives about a block away from us have a 10mbps line. The call center don't want us to speak to a manager or supervisor to find out what we can do or to resolve this issue, because if she said there isn't coverage there is no coverage.

We are so tired of Telkom, they're not willing to assist you with anything!!

We live in a small town and it is like Telkom think they don't have to give us good service, because we don't have any other choice!!!

AT THIS POINT IM CONSIDERING TO CANCEL MY TELKOM SERVICE!!!

My line number is ***/ R Van der Merwe

Please get this fixed!!!