CL
Cliff L
1 reviews | Active since Dec 2017
20 Dec 2017, 10:09
Telkom line reported - very little to no feedback- bad service!!!
I am sitting with a Telkom line out of order now for the last month. I had very little to no feedback from Telkom. The only feedback I am getting is when I call in again. I am on my 2nd reference number.. first one was just closed as resolved without anything being done. Followed up today again, 12 December 2017 - same feedback as on day one. Cable issue - cable guys are investigating. Not sure what can be done from here. Really frustrated!! Called the normal call centre number - now calling the Telkom national Customer call centre....still no feedback and no estimated time of completion.
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Cliff L's updateReviewer Update
04 Jan 2018, 15:18Problem has now been restored after a 6 weeks wait....but Telkom promised that I will not pay for this period, but the same debit order triggered now with the same amount....I will take this further.
It was a line problem - You need to send somebody out to come and resolved - no use just testing the line - I can do that online as well... - the agent that helped to resolve was very helpful.
CL
Cliff L's update04 Jan 2018, 15:18
Reviewer Update
Problem has now been restored after a 6 weeks wait....but Telkom promised that I will not pay for this period, but the same debit order triggered now with the same amount....I will take this further.
It was a line problem - You need to send somebody out to come and resolved - no use just testing the line - I can do that online as well... - the agent that helped to resolve was very helpful.