Telkom Line repair - 18 days no feedback

ON the 17th of January I logged a fault with Telkom. No dialtone and no service on my Telkom line. <br> <br> (The 5th fault that I have logged with Telkom over the past 3 months)<br> <br> Over this period technicians came to my property. None of whom managed to solve the problem. They simply disappear without providing me with any feedback or fail to call me and (according to them) come to my house when I am not there.<br> <br> Call center is useless. After calling multiple times (and holding one until I am cut off) I managed to get hold of a agent' He told me that this fault is escalated to level 4, but no-one can give me an idea when what the problem is or when I can expect it to be resolved.<br> <br> I managed to make contact with Telkom on Facebook. They have assured me more than once that a technician would contact me to come and resolve my problem. On all of these occasions I went to great lengths to ensure that there is someone at my house to let them in. This never happened. <br> <br> I still have no idea what is wrong or when I can expect it to be resolved. <br> <br> Pathetic service to say the least.