Telkom line relocation

I relocated to a new house and I phoned Telkom a month before I moved to the new house to relocate my line so that the line is active when I move in to the new house. I had the keys and everything of the new house but I still stayed at the previous place until the 30 day notice was over so there's no excuse that they cannot go in to the new place or there's people currently staying there that wont let them in.

I know the process takes 4 to 8 weeks as they explained to me the first time I phoned them but I have been waiting for 3 months now and I am still waiting. I keep on phoning Telkom (if you can get past the 30min waiting period before someone will actually answer the phone) and every time they say that they marked my ticked as highly urgent and someone will contact me shortly, just to give me a little bit of hope and then I never hear from them again.

No one has contacted me once, not a sms or email or any way of communication, I have to keep on phoning them and then they will give me the same story, my ticked was raised as urgent and someone will contact me shortly. When I log in to the Telkom App to track the progress, it states that they are waiting for stock from the warehouse. I don't know what stock are they waiting for because I have explained to them a 100 times that there is already a line installed in to the house, I just need it to be activated. The previous owners ran a business from home so I know the line is in working order.

I keep on paying for something that I don't have and the service I get from Telkom is just pathetic, there is no service and for me to give Telkom a 1 star rating is a slap in the face. I have reached out to VOX Telecoms for a new line installation and the service between Telkom and Vox is night and day. I get updated frequently and they actually know what to do, where Telkom doesn't know anything from their own services.

For Telkom to outsource their services to third party companies and that they actually do a better job than Telkom says it all. I am cancelling my line with Telkom and taking out a line with VOX, even though its still Telkom's line but at least VOX manages my line and they get to deal with the headaches from Telkom. To be honest, I don't know how Telkom is still around, I have never dealt with any person or company as *********** as Telkom .

Telkom if you are reading this, here is my Reference number ********** 19A. Please explain to me what stock are you waiting for and why it takes so long because a third party company can actually help me with my request and they didn't need any "stock" to assist me. The "stock" that you are referring must be your service because I know you don't have any of that and you might be waiting a very long time for the "stock"