Telkom line relocation

I am trying to relocate my line for over a month now and I am beginning to think that I will not be able to do it. I'm trying to move the line to my previous address where I had a Telkom line for years. Apparently now theres no more ADSL in the area and I agreed to switch to Fiber. For over two weeks now im going from one agent to another trying to get my new line. Excuses range from "Theres no ADSL in the area", "Theres no Fiber in the area", "The previous agent made a mistake on the application" etc... It takes on average 20 minutes to get through to Telkom sales department 10213. Sometimes the call cuts and only one agent called me back, meaning its possible to call back, but the rest of the agents just don't bother to do it. I have also submitted a few "Call me back" applications on the website in hopes of getting some help, to this day no one reached out. Telkom sales were even unable to provide correct address to the courier company delivering my LIT box, thats after I confirmed my new address with 2 different agents. TELKOM!! CALL ME!!!